Payment Methods 

Tetra Racks Australia accepts the following methods of payment:

  • Credit Card
  • Direct deposit.

Orders paid for by direct deposit will be shipped only after funds have cleared. Please note.

Pricing and specifications
Every effort is made to ensure that prices and specifications quoted are current. However, these may be subject to change without notice.

Your order and all costs, including delivery charges, will be confirmed prior to billing and shipping.

Availability of Stock
All orders will be confirmed once received. If an item is out of stock, we will notify you to discuss options to suit your needs

Shipping and Handling
We aim to dispatch goods via courier within 2 days from receipt of payment. We retain the details of each consignment details for tracking purposes.

All items are sold with the manufacturer’s product warranty, as specified. The warranty covers manufacturing faults and defects.

Returns Policy
Orders damaged during transit will be replaced provided they are reported to Tetra Racks Australia within 7 days of the date of delivery, and returned to us within 14 days of the delivery date.

Any faults and defects must be reported to Tetra Racks Australia within 14 days and the item returned. All valid claims will result in the replacement of the damaged goods, or a refund if a replacement is not available.

The cost of returning goods to Tetra Racks Australia is the responsibility of the customer.

Privacy Policy

Tetra Racks Australia is committed to protecting the security and privacy of your personal information.

Information Collected 
Tetra Racks Australia will not collect any personal information about you unless you provide it to us voluntarily.

Use of Collected Information
The information you supply will be used to process orders, respond to inquiries, notify you of promotions and announcements if you have previously provided your permission, or to supply you with requested information on products and services.

Tetra Racks Australia will not sell your personal information to third parties.

Security of Information Collected 
Tetra Racks Australia utilises current technical security measures to safeguard your personal information from unauthorised access or disclosure with respect to business transactions being conducted through this web site. All credit card transactions are handled separately through Paypal for increased security.

Contacting Us 
If you have any questions or comments about this privacy policy, please refer to the “Contact Us” page.

Changes to this Policy 
Please refer to this privacy policy periodically for any variations.

This web site is owned and operated by Tetra Racks Australia (ABN 80 323 832 557).

All content is copyright and subject to applicable laws